Privacy Policy
Effective Date: January 1, 2026
Important Notice Regarding Text Messaging & Data
Frontline Coins USA ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data and consent is kept strictly confidential and will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
1. Information We Collect
We collect the following types of information when you interact with our website, request a quote, or place an order:
Personal Information:
- Name, email address, phone number, mailing address
- Payment information when you make a purchase or request a quote
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
- Design files, artwork, logos, and supporting materials submitted with your order
Non-Personal Information:
- IP address, browser type, and device information
- Website usage patterns and analytics
- Cookies and similar tracking technologies
Customer Communications:
- Records of inquiries, quote requests, and service interactions
- Order details, design preferences, and production notes
- Service history, artwork approvals, and customer feedback
2. How We Use Your Information
We use the information we collect to:
- Process your quote requests and custom orders
- Communicate with you about your order status, artwork approvals, and shipping
- Send transactional SMS and email notifications you have opted in to receive
- Process payments and maintain accurate transaction records
- Improve our website, services, and customer experience
- Maintain records of your communication preferences and consent
- Comply with legal obligations and protect our rights
3. SMS Messaging & Compliance
Text Message Program Terms
By opting into our SMS messaging program, you agree to receive text messages from Frontline Coins USA related to your order, including order confirmations, artwork approval notifications, production updates, shipping tracking, and customer support communications.
Opt-In & Consent:
- You will only receive messages if you have explicitly opted in via our web forms or quote request form
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws and CTIA guidelines
Opt-Out Instructions:
- You can cancel SMS notifications at any time by replying STOP to any message we send
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately
Message Frequency & Content:
- Message frequency varies based on your order status and interactions with our business
- Messages are directly related to your order or services you have requested
- We do not send promotional content without your specific consent
Help & Support:
- Reply HELP for assistance, or contact us at [email protected] or 443-324-3900
- Customer support is available during regular business hours
Carrier Information:
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, and most major U.S. regional carriers
SMS Data Protection Statement: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
Service Providers:
- Third-party vendors who assist in our operations (e.g., payment processing, order fulfillment, production partners)
- SMS aggregators and providers, solely for the purpose of delivering messages you have consented to receive
- All service providers are contractually obligated to maintain confidentiality and data security
Legal Compliance:
- If required by law, legal process, or to protect our rights and the rights of our customers
- In response to valid law enforcement requests or court orders
Business Transfers:
- In the event of a merger, acquisition, or sale of business assets, your data remains protected under the terms of this policy
All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Data Security
We implement and maintain reasonable security measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication mechanisms
- Regular security assessments and system updates
- Breach notification protocols in accordance with applicable laws
While we take data security seriously, no method of transmission over the Internet is 100% secure. We use commercially reasonable means to protect your information but cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to analyze site traffic, remember your preferences, improve website functionality, and measure the effectiveness of our services. You may control cookie settings through your browser. Disabling cookies may limit certain website features.
7. Your Rights & Choices
You have the right to:
- Access, update, or request deletion of your personal information
- Opt out of marketing emails by clicking "unsubscribe" in any email we send
- Opt out of SMS messages at any time by replying STOP
- Request information about how we process your data
- Withdraw consent at any time for future communications
To exercise any of these rights, contact us using the information in Section 11 below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently. This Privacy Policy applies only to information collected by Frontline Coins USA. Our Terms & Conditions are available at getstarted.frontlinecoinsusa.com/terms-and-conditions.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website with the current effective date. For significant changes, we will notify you by email or through a notice on our website.
11. Contact Us
Frontline Coins USA
2 Railroad Ave, Suite 202
Glyndon, MD 21071
Phone: 443-324-3900
Email: [email protected]
Website: frontlinecoinsusa.com